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Help Desk Technician

2 months ago

Vancouver, British Columbia, Canada Farris LLP Full time

Job Summary

Farris LLP is seeking a highly skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities

  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Install, configure, and maintain computer systems, printers, and other equipment
  • Document and maintain accurate records of technical issues and resolutions
  • Collaborate with senior IT staff to resolve complex technical issues
  • Perform routine maintenance tasks to ensure the health and security of our IT systems
  • Stay up-to-date with the latest technology trends and advancements

Requirements

  • Diploma or Certificate in Information Systems, Business, Communications, or related field
  • Minimum four years of relevant technical experience
  • Excellent knowledge of Windows 10 Pro, Windows 11 Pro, Office 2016 and Office 365
  • Knowledge of Windows Server 2012 and 2016 (Active Directory, Group Policy, DNS, RDP, and DHCP)
  • WSUS
  • Microsoft 365 Exchange online and on-prem Exchange Server
  • Awareness of VMWare ESXi Virtualized Server Environment
  • Basic TCP/IP networking knowledge
  • Highly organized, the ability to re-prioritize workload and adapt to changing circumstances, and strong time management skills
  • Self-motivated with ability to perform under minimal direction, work independently while enjoying being part of a team
  • A proven ability to thrive in a fast-paced deadline-driven environment
  • Excellent communication skills, both written and verbal
  • A strong work ethic and initiative
  • Strong interpersonal skills and service orientation
  • Fast Learner and a willingness to learn new technologies

What We Offer

  • Competitive salary and structured annual reviews
  • Extended health and dental coverage
  • TELUS Health EFAP
  • Generous vacation time and sick time allowance
  • Life, short and long-term disability insurance
  • Pension plan matching
  • Annual professional development / education allowance
  • Annual fitness allowance