Technical Support Specialist

1 month ago

St John's, Newfoundland and Labrador, Canada FUTURE-TECH CANADA Full time
Job Title: User Support Technician

FUTURE-TECH CANADA is seeking a highly skilled User Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our computer systems and networks.

Key Responsibilities:
  • Provide technical support to users experiencing difficulties with computer systems and networks.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Provide customer service and manage incidents.
Work Environment:

FUTURE-TECH CANADA offers a fast-paced environment with tight deadlines, requiring strong attention to detail and the ability to multitask. As a User Support Technician, you will work under pressure to resolve technical issues and provide excellent customer service.

Requirements:
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Ability to multitask and work in a team environment.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment with tight deadlines.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

FUTURE-TECH CANADA is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

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