Veterinary Team Lead

1 week ago

New Westminster, British Columbia, Canada VCA Canada Full time
Job Summary

We are seeking an experienced Registered Veterinary Technologist/Technician to fill the role of Team Lead at our Western Canada Veterinary Eye Specialists clinic. As a key member of our team, you will be responsible for providing exceptional care and support to our patients and their owners.

Key Responsibilities
  • Assist doctors with patients during appointments, discussing treatments and surgery options with owners.
  • Provide anesthesia and monitoring for patients, and discharge patients after surgery.
  • Oversee the performance and performance documentation for the team.
  • Manage locum hours for reporting.
  • Monitor stock and inventory.
  • Oversee clinic site for repairs or maintenance.
  • Daily deposits.
  • Scheduling of associates and locums to meet appointment needs.
  • Meet with Vendors when necessary and schedule information sessions for learning.
  • Meet with your Senior Leader and review bi-weekly and monthly initiatives, goals, and financials.
Registered Veterinary Technologist/Technician Responsibilities
  • Meeting clients and getting detailed history based on information sent in referral, or updates on patient status for recheck appointments.
  • Calling next-day surgery patients to confirm the procedure, discuss fasting instructions based on patient needs, answer any questions, and confirm drop-off and pick-up items.
  • Proficient in anesthesia, but training can be provided for specific anesthesia techniques.
  • Setting up and restocking exam rooms for upcoming patients.
  • Restraining patients for exams.
  • Gathering required prescriptions for patients and for doctors to discuss, or for RVTs to go over with owners.
  • Preparing estimates to email to clients and book surgery if required.
  • Sanitizing or disinfecting exam rooms after each appointment and cleaning surgical instruments, including kennels and pet holding areas.
  • During surgery mornings, meeting with clients and going over the consent form, reviewing and obtaining the owner's signature, and discussing pick-up time.
  • Preparing treatment room areas for upcoming surgery, including prepping and testing the anesthetic machine, reconstituting drugs needed.
  • Prepping ORs with surgery packs, IV fluids, and prepping and testing the anesthetic machine.
  • TPR of surgical patients.
  • Preparing anesthesia records and drugs based on patient history, exam findings, and overall requirements based on signalment and surgery requirements.
  • Catheterizing, inducing, and maintaining anesthesia.
  • Monitoring patients using Cardell monitors and Dopplers.
  • Keeping clear and accurate anesthesia logs.
  • Recovery of patients.
  • Surgical laundry and general laundry.
  • Wrapping and sterilizing packs and instruments, hand towels, and gowns.
  • Prepping invoices, and medications, printing discharge notes, and general after-anesthesia instructions, and preparing them for surgical patients for discharge.
  • Keeping accurate control drug logs.
  • Managing difficult clients, client concerns, and complaints.
Key Competencies to be Successful
  • Compassionate and friendly.
  • Efficient and detail-oriented.
  • Clear communication in person and over the phone with associates and clients.
  • Attentive listener.
  • Keen observation.
  • Computer literacy in Office and Outlook.
Technical Qualifications
  • Graduated from an accredited VT program.
  • Registered with governing bodies.
  • Required CE hours to keep registration current.
What VCA Canada Offers

We are committed to providing a supportive and inclusive work environment that allows our associates to thrive. As a member of our team, you will have access to a range of benefits and resources, including:

  • VCA Canada Student Loan RRSP Program.
  • RRSP Employer 5% Match Program.
  • Medical Library.
  • Continuing education benefits.
  • Licensing, membership dues, and conference fees.
  • Referral bonus rewards.

We are committed to the well-being of our associates and offer a range of resources to support their physical and mental health, including:

  • Wellness days, sick days, and vacation time.
  • Employee assistance program.
  • E-tools to assist with meditation, better sleep, exercise, and focus.
  • Virtual healthcare (telemedicine) offers quick access to quality care.
  • Professional liability insurance coverage.
  • Opportunities to give back to your community through VCA initiatives.

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