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RVT Team Lead

2 months ago

New Westminster, British Columbia, Canada VCA Animal Hospitals Full time
Job Summary

We are seeking an experienced Registered Veterinary Technologist (RVT) to fill the role of Team Lead at our Western Canada Veterinary Eye Specialists clinic. As a key member of our team, you will be responsible for providing exceptional patient care, leading a team of associates, and ensuring the smooth operation of our clinic.

Key Responsibilities
  • Assist doctors with patients during appointments, discussing treatments and surgery options with owners, and providing anesthesia and monitoring for patients.
  • Lead the hospital team of three associates and locums or casual staff when required, overseeing performance and performance documentation.
  • Monitor and approve timesheets of associates, including production reporting, and manage locum hours for reporting.
  • Oversee clinic site for repairs or maintenance, daily deposits, and scheduling of associates and locums to meet appointment needs.
  • Meet with Vendors when necessary and schedule information sessions for learning, and meet with your Senior Leader to review bi-weekly and monthly initiatives, goals, and financials.
Registered Veterinary Technologist/Technician Responsibilities
  • Meet clients and gather detailed history based on information sent in referral, or updates on patient status for recheck appointments.
  • Call next-day surgery patients to confirm the procedure, discuss fasting instructions based on patient needs, answer any questions, and confirm drop-off and pick-up items.
  • Set up and restock exam rooms for upcoming patients, restrain patients for exams, and gather required prescriptions for patients.
  • Prepare estimates to email to clients and book surgery if required, review files for current lab work, and discuss with clients via phone or email if needed.
  • Sanitize or disinfect exam rooms after each appointment, clean surgical instruments, and prepare treatment room areas for upcoming surgery.
  • Prepare anesthesia records and drugs based on patient history, exam findings, and overall requirements, catheterize, induce, and maintain anesthesia, and monitor patients using Cardell monitors and Dopplers.
  • Keep clear and accurate anesthesia logs, recover patients, and perform surgical laundry and general laundry.
  • Wrap and sterilize packs and instruments, hand towels, and gowns, and prep invoices, medications, and discharge notes for surgical patients.
  • Manage difficult clients, client concerns, and complaints, and maintain accurate control drug logs.
Key Competencies
  • Compassionate and friendly
  • Efficient and detail-oriented
  • Clear communication in person and over the phone with associates and clients
  • Attentive listener
  • Keen observation
  • Computer literacy in Office and Outlook
Technical Qualifications
  • Graduated from an accredited VT program
  • Registered with governing body (BCVTA)
  • Required CE hours to keep registration current
What We Offer
  • VCA Canada Student Loan RRSP Program
  • RRSP Employer 5% Match Program
  • Medical Library
  • Continuing education benefits
  • Licensing, membership dues, and conference fees
  • Referral bonus rewards
Wellness
  • Wellness days, sick days, and vacation time
  • Employee assistance program
  • E-tools to assist with meditation, better sleep, exercise, and focus
  • Virtual health care (telemedicine) offers quick access to quality care
  • Professional liability insurance coverage
  • Opportunities to give back to your community through VCA initiatives