Operations Manager

19 hours ago

Red Deer, Alberta, Canada BGIS Full time
Job Title: Operations Manager

At BGIS, we are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our facilities management services, ensuring that our clients receive exceptional service delivery.

Key Responsibilities:
  • Manage service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
  • Responsible for ensuring KPI objectives are met.
  • Creates, implements, and documents service delivery regimes associated with each client account.
  • Collaborates with relevant concerned parties (internal and external) on service delivery, including the management of all escalated issues.
Requirements:
  • Skilled at managing service delivery and meeting client obligations.
  • Skilled at emergency preparedness and business continuity planning and execution.
  • Intermediate budget management abilities.
  • Well-developed communication, influence, persuasion, and negotiation skills.
  • Superior written communication skills.
  • Skilled at client relationship management.
  • Developed and demonstrated people leadership skills.
  • High degree of client service orientation and sense of urgency.
  • Skilled at delivering projects.
  • Solid level knowledge of health and safety requirements.
  • Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Preferred Qualifications:
  • 4th Class Power Engineer.

At BGIS, we are committed to providing a safe and inclusive work environment. If you require accommodation during the recruitment process, please contact us at askHR. We will consult with you and provide a suitable accommodation in a manner that takes into account your accessibility needs due to disability.

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