Restaurant Operations Manager

2 weeks ago


Whitby, Canada Wendy's Restaurant Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Wendy's Restaurant. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality and cleanliness.

Key Responsibilities
  • Leadership and Management
    • Lead and motivate a team of over 20 staff members to achieve sales and customer satisfaction targets.
    • Develop and implement strategies to improve staff performance and productivity.
  • Operational Excellence
    • Ensure that all restaurant operations are running smoothly and efficiently, including food preparation, service, and customer satisfaction.
    • Monitor and control costs, including labor, inventory, and supplies.
  • Customer Service
    • Provide exceptional customer service, ensuring that all customers receive a positive and memorable experience.
    • Address customer complaints and concerns in a professional and timely manner.
  • Marketing and Sales
    • Develop and implement marketing strategies to increase sales and customer engagement.
    • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Inventory and Supply Chain
    • Manage inventory levels and ensure that all supplies are ordered and received in a timely manner.
    • Negotiate with suppliers to secure the best possible prices and terms.
  • Health and Safety
    • Ensure that all health and safety regulations are followed, including food safety and hygiene standards.
    • Conduct regular safety audits to identify and mitigate risks.
  • Training and Development
    • Provide training and development opportunities to staff to improve their skills and knowledge.
    • Monitor and evaluate staff performance, providing feedback and coaching as needed.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 1 year to less than 2 years of experience in a restaurant management role.
  • Skills
    • Excellent leadership and management skills.
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced environment and meet deadlines.
    • Knowledge of food safety and hygiene standards.
    • Ability to analyze data and make informed decisions.
What We Offer
  • Competitive Salary and Benefits
    • A competitive salary and benefits package, including health and dental insurance.
  • Opportunities for Advancement
    • Opportunities for career advancement and professional growth.
  • Recognition and Rewards
    • Recognition and rewards for outstanding performance and contributions to the team.


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