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Restaurant Operations Manager

2 months ago


Whitby, Canada Wendy's Restaurant Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Wendy's Restaurant. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality and safety.

Key Responsibilities
  • Leadership and Management
    • Lead and motivate a team of over 20 staff members to achieve sales and customer satisfaction targets.
    • Develop and implement strategies to improve staff performance and retention.
  • Operations and Logistics
    • Oversee the preparation and presentation of food and beverages to ensure high standards of quality and presentation.
    • Manage inventory levels and maintain accurate records of stock and supplies.
    • Negotiate with suppliers to secure the best prices and terms.
  • Customer Service and Relations
    • Ensure that all customers receive exceptional service and are satisfied with their experience.
    • Address customer complaints and concerns in a professional and timely manner.
  • Financial Management
    • Manage the restaurant's budget and financial performance to ensure profitability.
    • Monitor and control costs to achieve sales and profit targets.
  • Health and Safety
    • Ensure that all health and safety regulations are adhered to and that the restaurant is a safe and healthy environment for staff and customers.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 1 year to less than 2 years of experience in a restaurant management role.
  • Skills and Abilities
    • Excellent leadership and management skills.
    • Strong communication and interpersonal skills.
    • Ability to work under pressure and meet deadlines.
    • Physical stamina to work in a fast-paced environment.
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Career Advancement
  • A Dynamic and Supportive Work Environment