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Guest Experience Ambassador
2 months ago
Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable experiences for our guests.
About the RoleWe're seeking a highly skilled Guest Experience Agent to join our team at Four Seasons Resort & Residences Whistler. As a Guest Experience Agent, you'll play a pivotal role in delivering an exceptional guest experience, ensuring that every interaction is warm, welcoming, and memorable.
Key Responsibilities- Coordinate with various departments to ensure seamless guest experiences
- Greet arriving and departing guests with genuine hospitality and recognition
- Utilize our Golden system to maximize guest recognition and satisfaction
- Develop connections with guests, gather feedback, and actively seek solutions to resolve problems
- Verify arrival and departure details, arrange luggage handling, transportation, and other services requested by guests
- Prepare and double-check guest arrivals, including welcome packages and correct room assignments
- Handle all guest interactions with the highest level of hospitality and professionalism
- Previous Front Office experience in a luxury hotel setting
- Excellent customer service experience
- Ability to multi-task and remain highly organized
- Excellent communication skills in English (written, oral, and speaking)
- Ability to work in Canada
- Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc.) after probationary period
- Access to affordable shared staff accommodation
- Employee theme recognition days and events
- Complimentary meal per shift in our employee dining room
- Retirement plan with employer contribution
- Paid time off; vacation days and additional floating holidays per year
- Excellent training and development program
- Discovery Nights at Four Seasons worldwide
Our hotel operates 24/7, 365 days a year, and we expect our service staff to be flexible in working mornings, evenings, weekends, overnights, and holidays.
