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Customer Experience Ambassador

1 month ago

Whistler, British Columbia, Canada Accor Full time
Job Summary

As a Customer Experience Ambassador at Fairmont Chateau Whistler, you will be responsible for leading and supervising the Guest Services team, ensuring all service standards are met. You will handle guest concerns, attend departmental meetings, and assist in managing the departmental budget and scheduling colleagues.

Key Responsibilities
  • Lead and supervise the Guest Services team
  • Handle guest concerns and react quickly
  • Attend departmental meetings
  • Assist in managing the departmental budget
  • Balance operational, administrative, and colleague needs
Requirements
  • Previous leadership experience in guest services
  • Previous Property Management System experience
  • Computer literate in Microsoft Windows applications
  • Valid BC Driver's Licence
  • Professional presentation
Perks and Benefits
  • Subsidized staff accommodation
  • Complimentary meal in the staff cafeteria
  • Access to the Employee Travel Program
  • Hotel leisure benefits