Customer Experience Manager

24 hours ago


Ottawa, Ontario, Canada Movati Athletic Full time
About the Role

We are seeking a highly motivated and people-oriented supervisor to join our Member Experience team at Movati Athletic. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Act as a delegate to the Experience Manager, providing coaching and motivation to staff to achieve sales goals and targets.
  • Match new members' unique needs, interests, and goals with the right Club products, services, and people.
  • Manage and resolve member concerns, ensuring a welcoming experience for all.
  • Work a variety of shifts, including early mornings, days, afternoons, and weekends.
Requirements

We are looking for candidates with 2+ years of related customer experience and 1+ year of sales experience. You should be able to articulate how you have achieved sales success and delivered meaningful customer growth in your past experiences.

What We Offer

We offer a competitive total compensation package, including an industry-leading base salary, commission, group benefits, complimentary membership, and leadership training. Our promise at Movati is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations and Communication

Accommodations are available on request for candidates taking part in all aspects of the selection process. We use email to communicate with all applicants, so please ensure to use an email address that is checked daily and accepts emails from unknown users.



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