Current jobs related to Omnichannel Customer Experience Manager - Ottawa, Ontario - Accoravillage
-
Sales Associate
3 weeks ago
Ottawa, Ontario, Canada Carter's, Inc Full timeAbout Carter's, Inc.Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. Our company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace.Job SummaryWe are seeking a Sales Associate to join our team at Carter's, Inc. As a Sales Associate, you will be...
-
Sales Associate
2 weeks ago
Ottawa, Ontario, Canada Carter's, Inc Full timeAbout the Role:Carter's, Inc. is the largest North American apparel retailer exclusively for babies and young children. As a Sales Associate, you will be the first face of the brand for growing families, providing a warm and welcoming experience for customers. You will be responsible for congratulating new parents and grandparents, introducing them to our...
-
Sales Associate
2 weeks ago
Ottawa, Ontario, Canada Carter's, Inc Full timeAbout the Role:Carter's, Inc. is the largest North American apparel retailer exclusively for babies and young children. As a Sales Associate, you will be the first face of the brand for growing families, congratulating new parents and grandparents, introducing them to our new baby essentials, and helping them prepare for their first day of school and all the...
-
Sales Associate
2 weeks ago
Ottawa, Ontario, Canada Carter's, Inc Full timeAbout the Role:Carter's, Inc. is the largest North American apparel retailer exclusively for babies and young children. As a Sales Associate, you will be the first face of the brand for growing families, congratulating new parents and grandparents, introducing them to our new baby essentials, and helping them prepare for their first day of school and all the...
-
Customer Experience Manager
3 weeks ago
Ottawa, Ontario, Canada Scotiabank Full timeAbout the RoleAs a Customer Experience Lead at Scotiabank, you will be responsible for overseeing our high-performing Retail Service teams. Our priority is to help our customers achieve their financial goals by delivering exceptional customer service and building strong relationships.Key ResponsibilitiesLead and manage a team of Customer Experience...
-
Customer Experience Manager
4 weeks ago
Ottawa, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing the performance of our high-performing teams and ensuring that our customers receive exceptional service.Key Responsibilities:Lead and manage a team of...
-
Customer Experience Manager
1 month ago
Ottawa, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing the performance of our high-performing teams and ensuring that our customers receive exceptional service.Key Responsibilities:Lead and manage a team of...
-
Customer Experience Manager
1 month ago
Ottawa, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing the performance of our high-performing teams and ensuring that our customers receive exceptional service.Key Responsibilities:Lead and manage a team of...
-
Customer Experience Manager
3 weeks ago
Ottawa, Ontario, Canada Cisco Systems, Inc. Full timeJob Title: Community and Customer Experience ExecutiveAbout the Role:We are seeking a seasoned Community and Customer Experience Executive to join our team at Cisco Systems, Inc. As a key member of our organization, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within our customer...
-
Customer Experience Manager
3 weeks ago
Ottawa, Ontario, Canada Cisco Systems, Inc. Full timeJob Title: Community and Customer Experience ExecutiveAbout the Role:We are seeking a seasoned Community and Customer Experience Executive to join our team at Cisco Systems, Inc. As a key member of our organization, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within our customer...
-
Customer Experience Manager
4 weeks ago
Ottawa, Ontario, Canada Cisco Systems, Inc. Full timeJob DescriptionJob Title: Community and Customer Experience ExecutiveJob Summary:We are seeking a seasoned Customer Experience Executive to drive the successful adoption and utilization of Cisco technologies and services within our customer organizations. As a key member of our team, you will play a pivotal role in driving value realization and growth of our...
-
Customer Experience Manager
4 weeks ago
Ottawa, Ontario, Canada Cisco Systems, Inc. Full timeJob DescriptionJob Title: Community and Customer Experience ExecutiveJob Summary:We are seeking a seasoned Customer Experience Executive to drive the successful adoption and utilization of Cisco technologies and services within our customer organizations. As a key member of our team, you will play a pivotal role in driving value realization and growth of our...
-
Customer Experience Manager
1 month ago
Ottawa, Ontario, Canada Indigo Full timeAbout IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader – Store Experience is a key role in our store operations team. This position is responsible for leading the execution of work that...
-
Customer Experience Manager
3 weeks ago
Ottawa, Ontario, Canada Indigo Full timeAbout IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader – Store Experience is a key role in our store operations team. This individual will be responsible for leading the execution of work that...
-
Customer Experience Manager
1 month ago
Ottawa, Ontario, Canada Indigo Full timeAbout IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader – Store Experience is a key role in our store operations team. This position is responsible for leading the execution of work that...
-
Customer Experience Manager
2 weeks ago
Ottawa, Ontario, Canada Movati Athletic Full timeAt Movati Athletic, we're building a culture that delivers on our promise to our members – a culture that makes them feel welcome, comfortable, and healthy.As a Member Experience Supervisor, you'll be a key part of this team, working closely with the Experience Manager to coach and motivate staff. You'll share your expertise to help the team hit their...
-
Customer Experience Manager
2 months ago
Ottawa, Ontario, Canada Tim Hortons Full timeJob Summary:As an Assistant Manager at Tim Hortons, you will be an enthusiastic role model and motivate team members to deliver exceptional service for every guest, every time. You will build positive relationships with a team of diverse members and take pride in supporting the Restaurant Manager and Owner in the day-to-day operations of a fast-paced...
-
Customer Experience Manager
2 months ago
Ottawa, Ontario, Canada Tim Hortons Full timeJob Summary:As an Assistant Manager at Tim Hortons, you will be an enthusiastic role model and motivate team members to deliver exceptional service for every guest, every time. You will build positive relationships with a team of diverse members and take pride in supporting the Restaurant Manager and Owner in the day-to-day operations of a fast-paced...
-
Customer Experience Manager
2 months ago
Ottawa, Ontario, Canada Movati Athletic Full timeAbout the RoleWe are seeking a highly motivated and people-oriented supervisor to join our Member Experience team at Movati Athletic. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesAct as a delegate to the Experience Manager, providing coaching and motivation...
-
Customer Experience Manager
1 month ago
Ottawa, Ontario, Canada Movati Athletic Full timeAbout the RoleWe are seeking a highly motivated and people-oriented supervisor to join our Member Experience team at Movati Athletic. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesAct as a delegate to the Experience Manager, providing coaching and motivation...
Omnichannel Customer Experience Manager
3 months ago
Location: Remote (with occasional travel)
Company Overview: Accoravillage is a leading lifestyle brand committed to delivering exceptional customer experiences through innovative solutions and ethical practices. We are a team of dedicated professionals who prioritize integrity and collaboration.
Position Summary: We are looking for a Manager of Omnichannel Customer Experience who will leverage data, technology, and teamwork to create outstanding omnichannel customer interactions. Reporting to the Director of Omnichannel Customer Experience, this role will focus on enhancing digital order fulfillment, online payment systems, and special initiatives while continuously analyzing data to uncover trends that can enhance customer satisfaction and operational efficiency.
Key Responsibilities:
- Strategic Development (70%): Act as a subject matter expert in designated areas of the omnichannel customer experience, maintaining a comprehensive understanding of existing capabilities, including data flows and technology support.
- Focus areas include:
- Payment Processing (authorizations and refunds)
- Order Management (shipping options, in-store pickups)
- Post-Purchase Services (cancellations, tracking, returns)
- Associate Tools (client engagement tools)
- Develop new features and capabilities to continuously enhance customer experience and operational efficiency.
- Gather and prioritize evolving customer and business needs through workshops and competitive analysis.
- Collaborate with technology teams to establish the technical framework necessary for achieving strategic objectives.
- Contribute to the overarching strategy for the Omnichannel Customer Experience.
Operational Support (30%):
- Collaborate with operational partners to implement and troubleshoot omnichannel capabilities.
- Manage relationships with third-party vendors to ensure effective integration of new products and processes.
- Create necessary process documentation and training materials.
- Utilize insights from operational support to enhance overall functionality and implementation.
Qualifications:
- Post-secondary degree in business or a related field.
- 3-5 years of relevant experience, preferably in a retail or customer-focused environment.
- 1-2 years of leadership experience.
- Strong interest and understanding of technology and development processes.
- Excellent analytical, communication, and presentation skills.
- Ability to thrive in uncertain environments and develop innovative approaches.
- Proficient in Microsoft Office, particularly Excel and PowerPoint.
- Experience with eCommerce platforms and analytics tools is an asset.
Accoravillage is dedicated to fostering a culture of growth and excellence, where every team member plays a vital role in our success.
