HRdirect Benefits Consultant

3 weeks ago


Montreal, Quebec, Canada Intact Full time

At Intact, our mission revolves around empowering individuals, organizations, and communities to thrive during both prosperous and challenging times. As part of our dedicated team, you will contribute to this mission alongside a community of passionate professionals.

We prioritize your growth and development, recognizing the value of diversity as a core strength. Our commitment is to provide you with the necessary tools, opportunities, and flexibility to achieve your personal and professional goals.

Our hybrid work model fosters a balance between remote work and meaningful in-person interactions.

Position Overview

We are seeking a HRdirect Technical Consultant - Benefits to enhance our expanding HRdirect Service Center team.

This newly established position will serve as the primary contact for addressing inquiries from employees and managers regarding all aspects of Intact's Group Benefits. For more intricate questions, you will collaborate with internal teams and external service providers to ensure effective resolution and client satisfaction. You will have access to comprehensive guidelines, a knowledge base, and established policies to assist you in addressing benefits-related inquiries.

Key Responsibilities:

  • Evaluate, resolve, and coordinate various inquiries related to benefits from employees and managers, utilizing best practices and our knowledge base.
  • Work collaboratively with internal teams and external service providers to address complex issues and ensure client satisfaction.
  • Document all interactions and outline the steps taken to reach resolutions.
  • Contribute to maintaining the accuracy and relevance of the benefits section of our knowledge base.
  • Engage with various teams to identify appropriate solutions for benefits-related inquiries.
  • Ensure consistent and precise responses while recommending enhancements.
  • Participate in various team projects on an ad hoc basis.

Qualifications:

  • Educational background in human resources, administration, or a related field.
  • Strong client service and interpersonal skills.
  • Demonstrated initiative, sound judgment, and independence.
  • Able to adapt swiftly in a dynamic environment.
  • Familiarity with Workday is a plus.
  • Experience in benefits management is advantageous.
  • High attention to detail and accuracy.
  • Recognized for teamwork and collaboration.
  • Excellent verbal and written communication skills.
  • Bilingual proficiency in French and English is required for regular interactions with colleagues nationwide.
  • Positive demeanor, independence, and a strong ethical foundation.

What We Offer:

  • A financial rewards program that acknowledges your achievements.
  • An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
  • A comprehensive pension and benefits package, including access to virtual healthcare.
  • Flexible work arrangements.
  • Opportunity to purchase up to five additional days off annually.
  • An annual wellness account promoting an active and healthy lifestyle.
  • Access to resources supporting physical and mental well-being, facilitating change, and fostering connections with colleagues.
  • A dynamic learning environment featuring interactive online content and inspiring programs.
  • Inclusive employee-led networks aimed at education, inspiration, and development opportunities.
  • Supportive leaders and colleagues dedicated to your growth.
  • A Community Impact program that reflects your unique contributions to society.

Equal Opportunity Employer

At Intact, we embrace diversity and strive to cultivate an inclusive, accessible workplace where every individual feels valued, respected, and heard.

If you require specific adjustments to make the recruitment process more accessible, please inform us when we reach out regarding a job opportunity. We are committed to working with you to meet your needs.




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