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HR Technical Consultant, Benefits Specialist
2 months ago
About the Role
We are seeking a highly skilled HR Technical Consultant, Benefits Specialist to join our growing HRdirect Service Center team at Intact Financial Corporation.
This newly created role will serve as the primary point of contact for employees and managers seeking guidance on Intact's Group Benefits. The successful candidate will collaborate with internal teams and third-party service providers to resolve complex benefits-related inquiries and ensure client satisfaction.
Key Responsibilities
- Analyze and resolve benefits-related inquiries from employees and managers, utilizing best practices and our knowledge base.
- Collaborate with internal teams and third-party service providers to resolve complex issues and ensure client satisfaction.
- Log all calls and document the steps leading to resolution.
- Participate in maintaining the benefits portion of our knowledge base.
- Collaborate with various teams to find suitable solutions for benefits-related questions.
- Ensure consistent and accurate responses and recommend improvements.
- Participate in ad-hoc team projects as needed.
Requirements
- Education in human resources, administration, or a related field.
- Strong client/customer service and interpersonal skills.
- Demonstrates initiative, good judgment, and autonomy.
- Capacity to adapt rapidly in an ever-changing environment.
- Good understanding of Workday - an asset.
- Experience in benefits management - an asset.
- High level of attention to detail and accuracy.
- Known for teamwork and collaboration.
- Proven verbal and written communication skills.
- Bilingualism in French and English required - necessary for regular interaction with colleagues across the country.
- Positive attitude, autonomy, and strong sense of ethics.
What We Offer
- A financial rewards program that recognizes your success.
- An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
- An extensive flex pension and benefits package, with access to virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account that promotes an active and healthy lifestyle.
- Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
- Inspiring leaders and colleagues who will lift you up and help you grow.
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
