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Tech Support Specialist

2 months ago

St John's, Newfoundland and Labrador, Canada Wyndham Hotels and Resorts, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Tech Support Specialist to join our Hotel Technology Client Support Team (HTCS). As a key member of our team, you will be responsible for providing 24/7 real-time IT support to our hotel brands, ensuring seamless communication and technical assistance to our properties.

Key Responsibilities
  • Provide front-line technical support to our hotels, responding to requests through various channels.
  • Utilize analytical and troubleshooting skills to resolve technology-based issues, including property management systems, Windows-based operating systems, user account management, and hardware support.
  • Assist properties with revenue reporting and property management system accounting.
Requirements
  • Two years' experience working on or with computer hardware, computer software, and/or computer networks.
  • One year post-secondary education in computer science, or two years in another field is considered an asset.
  • One year experience in a customer service position.
  • Experience in the hospitality field is an asset.
What We Offer

As a Tech Support Specialist at Wyndham Hotels & Resorts, you can expect a fulfilling career with:

  • Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities, and educational support.
  • Competitive salary and benefits.
  • Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. We strive to make hotel travel possible for all, with a focus on delivering exceptional experiences to our guests, partners, and communities. Our company values include integrity, accountability, inclusivity, caring, and fun, and we are committed to fostering a culture of diversity, equity, and inclusion.