Technical Service Specialist

4 weeks ago

Burnaby, British Columbia, Canada Konica Minolta Business Solutions U.S.A., Inc. Full time
Overview

Join our team as a Technical Service Specialist

We value transparency, customer focus, innovation, passion, inclusivity, collaboration, and accountability.

As a Technical Service Specialist, you will be responsible for the maintenance and repair of Multi-Functional Products (MFPs) while effectively addressing customer scanning and printing challenges, fostering strong relationships with clients and the sales team.

Compensation

Salary Range: $45,000 - $57,134.44

Key Responsibilities

Your role will include:

  • Performing maintenance and repairs on MFPs and troubleshooting customer printing issues.
  • Providing on-site service for MFPs.
  • Building and maintaining effective relationships with customers and the sales department.
  • Managing parts and call records to meet key performance indicators.
  • Staying updated with new technologies.
  • Promoting products and generating referrals among existing customers (5%).
  • Delivering break-fix support and customer assistance (95%).
  • Understanding and managing the territory parts budget and inventory.
  • Adhering to the policies and procedures established by the company.
  • Carrying out other relevant tasks as assigned by management.
Qualifications

What you need to succeed:

  • 0-2 years of experience in technical repair of electronic or software equipment.
  • Familiarity with basic Microsoft OS printing and common networking concepts.
  • Basic understanding of common solutions.
  • Certification in low to mid-range office systems.
  • Knowledge of basic color theory.
  • Strong verbal and written communication skills.
  • Ability to work independently with occasional assistance.
  • A positive, outgoing, self-motivated attitude with a commitment to building strong customer relationships.
  • Willingness to travel within the U.S. and Canada.
  • Must possess valid travel documents at personal expense.
  • Ownership of a vehicle with valid insurance and a clean driving record.
  • Availability for standby and after-hours work as needed.
  • Training may require travel and overnight stays, including weekends.
  • Completion of other relevant duties as assigned by management.
  • Achievement of Associate Level Certification is required.
  • Travel within the assigned territory and some out-of-territory work.
  • High School diploma or equivalent.
  • Certifications such as CompTIA A+, CompTIA Net+, CompTIA CDIA+, Microsoft MCP or MCITP (or equivalent experience) are preferred.

About Konica Minolta Business Solutions U.S.A., Inc.

Konica Minolta has a rich history of 150 years, driven by a vision to innovate for the betterment of society and the world. Our commitment to transforming workplaces through the Intelligent Connected Workplace portfolio continues to shape our future. We offer a wide range of business technology solutions, including IT services, intelligent information management, video security solutions, and managed print services.

For more information, please visit our website.

Konica Minolta Business Solutions U.S.A., Inc. is an equal opportunity employer.

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