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Help Desk Technician

2 months ago

Regina, Saskatchewan, Canada SaskIT Inc. Full time
About the Role

SaskIT Inc. is seeking a highly skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.

Key Responsibilities
  • Technical Support: Respond to client inquiries and provide technical assistance to resolve computer-related issues.
  • Problem-Solving: Analyze and troubleshoot complex technical problems to identify and implement solutions.
  • Documentation: Maintain accurate records of client interactions and technical issues encountered.
  • Collaboration: Work closely with other technical support analysts to share knowledge and best practices.
  • Continuous Learning: Stay up-to-date with the latest technology trends and advancements to improve technical skills and knowledge.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 1 to less than 7 months of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Security Clearance: Must be able to obtain a criminal record check.
What We Offer
  • Health Benefits: Comprehensive health care plan.
  • Other Benefits: Free parking available, permanent employment opportunity.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.