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Implementation Technical Specialist

3 months ago

Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full time
Position Overview

The Technical Implementation Specialist will be responsible for leading the technical deployment processes, which encompass:

  • Provisioning new client instances of Lone Wolf software applications.
  • Setting up hosting environments, including user access and credentialing for new client users.
  • Managing data transfers, exports, and migrations.
  • Integrating systems with third-party APIs and software applications.
  • Providing occasional technical troubleshooting in collaboration with implementation teams and clients.
Project Management

Implement a well-coordinated project plan to ensure successful client implementations, conversions, and other professional service engagements across the Lone Wolf platform suite.

  • Engage in pre-sales activities, which may involve developing technical specifications and defining the scope of work for custom and enterprise-level clients.
  • Deliver regular internal and external status updates that highlight accomplishments and potential risks.
  • Document technical specifications for client builds.
  • Monitor project progress to ensure implementations are completed on time and within budget.
  • Maintain a thorough understanding of ongoing product development, product vision, and the strategic direction of Lone Wolf.
  • Stay informed about trends and developments in the real estate technology sector.
Qualifications

Education: A diploma or degree in computer science or a related discipline.

Experience: 1-3 years in client services, training, or consulting roles.

Location: Remote opportunities available for candidates in the US and Canada.

Essential Skills
  • Demonstrated success in the technical aspects of the role as outlined above.
  • Exceptional project management skills with the ability to handle multiple tasks simultaneously.
  • Self-motivated individual capable of working remotely with minimal supervision.
  • Proven track record of meeting and exceeding service standards and KPIs.
  • Ability to independently manage multiple projects and resolve issues effectively.
  • Excellent written and verbal communication skills, along with strong presentation abilities.
  • Outstanding customer relationship management skills.
  • Experience collaborating with Product and QA teams to troubleshoot, test, and enhance products.
  • Prior experience with real estate systems or related software applications is preferred.