Customer Success Professional

4 weeks ago


Canada Forward Media Marketing Full time
Customer Success Manager

Forward Media Marketing is a dynamic lead generation marketing agency based in Montreal. We're seeking a skilled Customer Success Manager to join our growing team.

Key Responsibilities:

  • Manage client communication, deliver reports, and foster strong relationships.
  • Collaborate with the internal team to ensure alignment on client objectives and strategies.
  • Host weekly virtual meetings to summarize key performance metrics and campaign progress.
  • Identify opportunities for upselling or expanding services to maximize client success and retention.

Requirements:

  • Proven experience in a customer success or account management role, preferably in a marketing agency setting.
  • Ability to interpret data and provide insights to clients.
  • Familiarity with lead generation and digital marketing strategies.

What We Offer:

  • Competitive salary and performance-based bonuses.
  • Fully Remote (Work From Home) opportunity.

If you're a proactive and client-focused individual with a passion for delivering exceptional results and communication, we invite you to apply for this exciting opportunity to contribute to the success of both our clients and Forward Media Marketing.



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