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Customer Success Strategist
2 months ago
Customer Success at Devsinc LLC
**About the Role**
We are seeking a seasoned professional to lead our customer success initiatives, driving business growth and enhancing customer satisfaction. As the Head of Customer Success, you will be responsible for developing and executing strategies to ensure our customers achieve their desired outcomes while using our services.
**Key Responsibilities**
* Collaborate with sales and technical teams to customize upsell opportunities within existing customer accounts
* Develop and execute re-engagement strategies, including personalized outreach and internal team huddles to brainstorm solutions
* Lead the initial customer handoff process, including introductory calls involving sales representatives, account managers, and technical team leads
* Continuously analyze market trends and customer data to refine strategies and processes
**Requirements**
* Proven track record in customer success management, preferably within the technology or software development sector
* Experience with CRM systems, particularly HubSpot, and customer success automation tools
* Driven by targets and performance metrics, with a clear focus on results
**What We Offer**
* Competitive salary with a performance-based incentive plan
* Comprehensive benefits package including health, dental, and vision insurance
* Vacation policy and a collaborative workplace culture
**Join Our Team**
If you are a results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.
