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Hotel Front Desk Associate

2 months ago

Grand FallsWindsor, Newfoundland and Labrador, Canada Hill Top Motel & Restaurant Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Associate to join our team at Hill Top Motel & Restaurant. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling room reservations, and ensuring a smooth guest experience.

Responsibilities
  • Process guest arrivals and departures, including room assignments and check-outs
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Manage room inventory and make adjustments as needed
  • Handle guest complaints and concerns in a diplomatic and courteous way
  • Collaborate with housekeeping and maintenance teams to ensure guest rooms are clean and well-maintained
  • Process payments and handle cash and credit transactions
  • Maintain accurate records and reports, including guest information and room inventory
Requirements
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and problem-solving skills
  • Ability to work a variety of shifts, including evenings and weekends
What We Offer
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment
  • Free parking and a convenient location