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Customer Service Representative

2 months ago

Peterborough, Ontario, Canada Driven Brands Full time

We are seeking a highly skilled Customer Service Representative to join our team at Driven Brands.

About the Role:

The Customer Service Representative will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a professional and courteous manner
  • Process transactions and maintain accurate records
  • Develop and maintain strong relationships with clients to drive sales and growth
  • Collaborate with internal teams to ensure seamless customer experience

Requirements:

  • High school diploma or equivalent required
  • Strong customer service and communication skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Proficiency in MS Office and data entry
  • Professional appearance and demeanor

About Us:

Driven Brands is a leading provider of automotive services, with a network of over 4,500 centers across 15 countries. We are committed to delivering exceptional customer experiences and driving growth through innovation and teamwork.

This is a 3-month contract position with the possibility of extension.