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Front Desk Manager

2 months ago

Halifax, Nova Scotia, Canada Comfort Inn Full time
Job Title: Front Desk Manager

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Comfort Inn. As a key member of our hotel staff, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient front desk operation.

Key Responsibilities:
  • Recruit, train, and supervise front desk staff
  • Manage front desk operations, including check-in, check-out, and guest services
  • Address customer complaints and concerns in a professional and courteous manner
  • Assist guests with special needs and provide exceptional customer service
  • Maintain accurate records and reports, including guest information and hotel operations
Requirements:
  • 1-2 years of experience in a front desk or customer service role
  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Knowledge of MS Word and other hotel software
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Free parking and other employee perks

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.