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Technical Support Specialist

1 month ago


Mississauga, Ontario, Canada BYTEMINDS IT SERVICES INC. Full time
Job Summary

BYTEMINDS IT SERVICES INC. is seeking a skilled Technical Support Technician to join our team. As a Technical Support Technician, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities
  • Technical Support: Provide technical assistance and support to clients and internal teams via phone, email, or in-person.
  • Network Administration: Administer and maintain computer networks, including setup, configuration, and troubleshooting.
  • Problem-Solving: Research and implement solutions to technical problems, and provide advice and training to users as needed.
  • Documentation: Maintain a problems and solutions log for use by other technical support analysts.
  • Team Collaboration: Participate in the redesign of applications and other software, and supervise other technical support workers in this group.
Requirements
  • Education: College/CEGEP degree.
  • Experience: 7 months to less than 1 year of experience in a technical support role.
  • Language: English.
  • Hours: 35 hours per week.