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Hotel Front Desk Associate

2 months ago


Grand FallsWindsor, Newfoundland and Labrador, Canada Hill Top Motel & Restaurant Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Associate to join our team at Hill Top Motel & Restaurant. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Responsibilities
  • Guest Services: Provide information on hotel facilities and services, assist guests with special needs, and ensure a high level of customer satisfaction.
  • Room Reservations: Take, cancel, and change room reservations, and process guest departures, calculate charges, and receive payments.
  • Front Desk Operations: Balance cash, complete balance sheets, cash reports, and related forms, and follow emergency and safety procedures.
  • Communication: Answer telephone calls and relay messages, and provide general information about points of interest in the area.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year.
  • Work Setting: Hotel, motel, resort.
  • Transportation: Own transportation.
  • Work Conditions and Physical Capabilities: Attention to detail, client focus, dependability, flexibility, organized, and reliability.
What We Offer
  • Free Parking: Available on site.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 35 to 40 hours per week.