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Customer Experience Representative

2 months ago

Thunder Bay, Ontario, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals.

Our ideal candidate is a people-centric individual who can connect with customers in a relatable way, taking a proactive approach to discovering their needs and listening to understand what they are asking for.

Key Responsibilities:

  • Process day-to-day transactions
  • Nurture rich, long-standing relationships with customers
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities
  • Be a technology expert and share knowledge with customers to better manage their banking needs

What We're Looking For

  • Strong customer service skills
  • Ability to work in a target-based performance environment
  • Excellent communication and interpersonal skills
  • Flexibility to work a variety of shifts
  • Comfortable in simple sales situations

What's in It for You

  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • A competitive compensation and benefits package
  • The opportunity to work with a collaborative team of innovative thinkers