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Technical Support Specialist

3 months ago

St Catharines, Ontario, Canada JobCart Inc Full time

Location Requirement: Must be located in Ontario to apply.

Compensation: $19.23 per hour

Operational Hours: 7 days a week, 6 AM - 10 PM EST (40-hour work schedule)

As a Tier 2 Helpdesk Support Advisor at JobCart Inc, you will play a crucial role in delivering outstanding technical assistance while supporting a prominent Canadian e-commerce leader. Your expertise will not only enhance customer satisfaction but also drive the success of our business operations.


Key Responsibilities:

Your daily tasks will involve:

  1. Managing various customer interaction channels, enriching your experience in a dynamic industry.
  2. Delivering exceptional customer service and technical support to maintain the high standards expected by our e-commerce partner.
  3. Offering proactive suggestions for process enhancements to improve the overall customer journey.
  4. Adopting new technologies and remaining at the forefront of digital advancements.

Essential Qualifications:

To be considered for this role, candidates should possess:

  1. A minimum of 1 year of experience in a help desk or customer support capacity.
  2. Technical proficiency with office automation tools, databases, and remote access technologies.
  3. A High School Diploma or equivalent educational background.
  4. Flexibility in working hours to meet operational needs.

What We Provide:

As part of our team, you will benefit from:

  1. A competitive hourly wage of $19.23.
  2. A full-time, fixed-term contract.
  3. Opportunities for professional training and career development.
  4. A collaborative and inclusive workplace culture within a leading Canadian e-commerce organization.

Application Process:

If you are enthusiastic about technology, customer service, and the e-commerce sector, this is your chance to advance your career with JobCart Inc. We look forward to reviewing your application and potentially welcoming you to our innovative team.


Additional Requirements:

Successful candidates will be expected to:

  1. Engage with customers through multiple channels, including chat, asynchronous messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional.
  2. Drive improvements in processes and recommend enhancements to systems and technologies to boost efficiency.
  3. Utilize remote troubleshooting techniques to identify and resolve technical challenges.
  4. Guide customers through effective problem-solving methods, ensuring a smooth and satisfying experience.