Compliance Manager

7 days ago

Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time
About the Role

We are seeking a highly skilled Compliance Manager to join our team at Manulife. As a Compliance Manager, you will play a critical role in ensuring that our organization meets all regulatory requirements and maintains a strong compliance culture.

Key Responsibilities
  • Provide strategic leadership and direction to the compliance team, including mentoring and developing team members.
  • Review, interpret, and summarize applicable legislation to ensure stakeholders understand the requirements and actions needed to meet compliance requirements.
  • Respond to complex questions from business partners, including providing privacy advice and support, to ensure the safety and security of customer data.
  • Act as a compliance subject matter expert on digital transformation initiatives, providing guidance to clients based on technical legislative requirements and controls to mitigate risk.
  • Review business processes, policies, and documentation to meet current regulatory requirements, keeping up to date with regulatory changes and communicating updates and changes appropriately.
  • Support the review of external public-facing communications to ensure compliance and applicable policy requirements are observed.
  • Provide training to business partners regarding legislative requirements and regulatory compliance management concepts, including first, second, and third lines of defense.
  • Participate in applicable industry working groups and consultations as may be applicable.
  • Prepare documentation and supporting materials to address regulatory compliance requests, concerns, and issues.
Requirements
  • Specialized compliance expertise and/or legal experience working in retail banking and financial services.
  • Subject matter expertise in retail banking products and procedures in various operational areas is desirable.
  • Self-starter who takes initiative and is an outside-the-box thinker.
  • Ability to review, interpret, and document legislation and regulatory requirements.
  • Highly organized and able to prioritize work in a fast-paced environment.
  • Excellent written and verbal communication skills, with the ability to simplify complicated messages.
  • Ability to readily recognize and evaluate the impact of current or potential compliance issues.
  • Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, make practical recommendations, and exercise good judgment in escalating issues.
  • Proven interpersonal, negotiation, and relationship management skills.
  • Ability to work with fluid and changing accountabilities.
  • Team player who is willing to assist team members on projects and assist in sharing workloads when necessary.
  • Ability to work independently and in a team environment.
  • Ability to deliver effective training on compliance issues and requirements.
  • Ability to convert technical legislative requirements into suitable advice and communicate difficult concepts and information to business partners.
  • Ability to work with multiple objectives, conflicting priorities, and complex issues.
  • Ability to interact effectively with management and counterparts in other business units.
  • Professional attitude and adherence to a high ethical standard.
  • Technical expertise would be considered an asset.
  • Ability to use LAN and PC applications, including Windows, Archer, Microsoft Office, Excel, and AWD.
  • Bilingual is an asset, but not required.
  • Investment and/or insurance experience would be considered an asset.
About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer.

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