Food Service Team Lead
2 days ago
We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Tim Horton's. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food products.
Key Responsibilities- Leadership and Supervision
- Supervise and coordinate the activities of food service staff, ensuring that they are working efficiently and effectively to meet customer needs.
- Train staff in job duties, sanitation, and safety procedures to maintain a clean and safe working environment.
- Establish methods to meet work schedules and ensure that staff are aware of their responsibilities and deadlines.
- Customer Service
- Ensure that food and service meet quality control standards, and address customer complaints or concerns in a professional and courteous manner.
- Maintain a positive and welcoming atmosphere for customers, ensuring that they feel valued and appreciated.
- Operations and Administration
- Estimate ingredient and supplies required for meal preparation, and maintain accurate records of stock, repairs, sales, and wastage.
- Prepare and submit reports to management, highlighting areas of improvement and suggesting solutions.
- Establish work schedules and ensure that staff are aware of their duties and responsibilities.
- Education
- Secondary (high) school graduation certificate
- Experience
- 1 year to less than 2 years of experience in a food service supervisory role
- Personal Qualities
- Excellent oral communication and interpersonal skills
- Client focus and ability to work in a fast-paced environment
- Flexibility and ability to adapt to changing circumstances
- Team player with a positive attitude and strong work ethic
- Work in a fast-paced food service environment
- Stand for long periods and lift heavy objects
- Work varied shifts, including evenings and weekends
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