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Technical Support Specialist

2 months ago

Fredericton, New Brunswick, Canada CUSTOM KART INC. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at CUSTOM KART INC. as a Computer Network Technician. The successful candidate will be responsible for providing technical support and assistance to our users, ensuring the smooth operation of our computer systems and networks.

Key Responsibilities
  • Provide technical support and assistance to users, resolving issues related to computer systems, networks, and software.
  • Configure and troubleshoot computer systems, networks, and peripherals to ensure optimal performance.
  • Develop and maintain technical documentation, including user guides and technical manuals.
  • Collaborate with other technical teams to resolve complex technical issues.
  • Perform regular system backups and recoveries to ensure business continuity.
  • Provide exceptional customer service, responding to user inquiries and concerns in a timely and professional manner.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Strong attention to detail and organizational skills.
Work Environment

The successful candidate will work in a dynamic and fast-paced environment, with a focus on providing exceptional customer service and technical support. The ideal candidate will be able to work independently and as part of a team, with a strong commitment to delivering high-quality results.