Reservations Coordinator

4 weeks ago


Stratford, Ontario, Canada The Bruce Hotel Full time
Job Title: Reservations Supervisor

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at The Bruce Hotel. As a key member of our front desk team, you will be responsible for coordinating reservations, ensuring seamless guest experiences, and providing exceptional customer service.

Key Responsibilities:
  • Coordinate reservations and guest arrivals, ensuring accurate and timely processing of room assignments and special requests.
  • Supervise and train front desk staff to ensure excellent customer service and efficient operations.
  • Develop and implement procedures to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Prepare and submit reports on guest feedback, room occupancy, and other relevant metrics.
Requirements:
  • 1-2 years of experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
  • Strong organizational and problem-solving skills, with the ability to multitask and prioritize tasks.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
What We Offer:
  • A competitive salary and benefits package, including health care plan and permanent employment.
  • Opportunities for professional growth and development in a dynamic and supportive work environment.
  • A fun and inclusive work culture, with a focus on teamwork and guest satisfaction.
Language:

English

Work Hours:

30-40 hours per week



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