Customer Service Representative

4 days ago


Burlington, Ontario, Canada IKEA Canada Full time

We're looking for a detail-oriented and customer-focused individual to join our team as an Exchange & Returns Coworker at IKEA Canada.

About the Role:

We're seeking a customer service professional with a passion for solving problems and providing excellent service to our customers. As an Exchange & Returns Coworker, you will be responsible for handling customer returns and exchanges in a fair and efficient manner.

Key Responsibilities:

  • Process customer returns and exchanges in accordance with IKEA's policies and procedures
  • Provide excellent customer service and resolve customer complaints in a professional and courteous manner
  • Work effectively in a fast-paced retail environment and maintain a high level of productivity
  • Collaborate with colleagues to achieve sales and customer satisfaction goals

Requirements:

  • At least 6 months of customer service work experience in retail
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment
  • High school diploma or equivalent required

What We Offer:

As an Exchange & Returns Coworker at IKEA Canada, you will have the opportunity to work in a dynamic and fast-paced retail environment, develop your customer service skills, and be part of a team that is passionate about providing excellent service to our customers.



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