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Product Owner, Commercial Insurance Specialist
2 months ago
We are seeking a highly skilled Product Owner to lead the design and delivery of our Commercial Insurance product roadmap. As a key member of our team, you will be responsible for translating business objectives into actionable items, ensuring strategic goals are met, and delivering value to stakeholders.
Key Responsibilities- Work closely with leaders, stakeholders, and subject matter experts to define our long-term roadmap and comprehensively understand project objectives.
- Articulate and prioritize business requirements, specify acceptance criteria, identify gaps, and address dependencies as they arise.
- Perform user acceptance testing against predetermined acceptance criteria and provide business sign-off that the product meets Commercial Insurance needs after production verification is completed.
- Ensure relevant technical and business team members communicate regularly to bring high-value technical recommendations and solutions to the product delivery process.
- Identify and escalate risks and issues as necessary, attend Steering Committee meetings, and communicate project status to stakeholders.
- Document cost/benefit with committed and measurable business value.
- Present user stories to stakeholders, and confirm new functionality meets the requirements and acceptance criteria of the business while also ensuring that backlog items are prioritized appropriately according to business vision and priorities.
- Complete project documentation, coordinate with the Operational Excellence team to create communication and training strategies, and facilitate training sessions as required.
- In collaboration with the Operational Excellence team, Project Management Office, and the project delivery teams, support the business roll-out planning by identifying stakeholders early in the project and ensuring they are considered throughout project development and business roll-out activities to minimize the change management impacts.
- Analyze systems and workflows to improve efficiency and effectiveness.
- Develop and maintain positive interdepartmental relationships while mentoring Associate Product Owners.
- University Degree or College Diploma.
- 3+ years of relevant commercial property & casualty insurance experience.
- Strategic thinker who demonstrates a complement of product, underwriting, and system knowledge in decision making.
- Expert communicator, able to ensure buy-in from stakeholders and influence all major decisions and strategy through collaboration.
- Strong knowledge of commercial Policy Administration Systems (Guidewire, Mainframe, etc.) and Microsoft applications (Excel, PowerPoint, etc.).
- Experience using applications such as Share Point, Service Now, and Jira is an asset.
- Self-motivated and consistently demonstrates an ability to take initiative on any issue.
- Professional, friendly, and courteous in all interactions with customers and co-workers.
- Hybrid work schedule for most roles.
- Company share ownership program.
- Pension and savings programs, with company-matched RRSP contributions.
- Paid volunteer days and company matching on charitable donations.
- Educational resources, tuition assistance, and paid time off to study for exams.
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents.
- Wellness and recognition programs.
- Discounts on products and services.
