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Customer Experience Associate
2 months ago
À propos de la fonction:
La TD recherche un Customer Experience Associate pour rejoindre son équipe de professionnels de la clientèle. Ce poste est idéal pour les personnes qui souhaitent travailler dans un environnement dynamique et collaboratif, où l'accent est mis sur la fourniture d'une expérience client exceptionnelle.
Compétences et responsabilités:
- Compétences en service à la clientèle: Créer une expérience client exceptionnelle avec chaque interaction et contribuer à l'amélioration continue de l'expérience client globale de la succursale par le service et les conseils.
- Transactions financières: Effectuer une large gamme de transactions financières (par exemple, dépôts, retraits, paiements de factures et/ou autres transactions, selon les besoins) de manière précise et efficace.
- Résolution de problèmes: Assister à la résolution et à la réponse aux préoccupations des clients, en cas de besoin, les élever.
- Identification des besoins des clients: Identifier les besoins des clients et déterminer des solutions pour les problèmes des clients, et ouvrir une gamme limitée de produits et/ou services pour les clients.
Compétences et qualifications requises:
- Expérience et éducation: Diplôme d'études secondaires et/ou 1+ an d'expérience pertinente.
- Post-secundaire ou diplôme universitaire (dans un domaine connexe) préféré.
À propos de la TD:
La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d'entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu'elle sert et des économies qu'elle appuie. Nous sommes guidés par notre vision d'être une meilleure banque et par notre objectif d'enrichir la vie de nos clients, de nos collectivités et de nos collègues.
Renseignements supplémentaires:
Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d'aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C'est d'ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d'avantages sociaux concurrentiel.
