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Customer Service Liaison

2 months ago

Montreal, Quebec, Canada Vertex Full time

About Vertex

Vertex is a leading company in the region, dedicated to delivering exceptional customer service and support.

Job Summary

We are seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer service team, you will be responsible for supervising and advising our customer service representatives.

Key Responsibilities

  • Manage customer accounts and ensure timely follow-ups
  • Efficiently process customer requests and resolve issues
  • Enter and update customer data in our database
  • Perform various administrative office tasks to support the customer service team

Requirements

  • 5+ years of experience in customer service or a related field
  • Excellent knowledge of Microsoft Office suite
  • Strong leadership and organizational skills
  • Attention to detail and ability to multitask
  • Bilingualism (English and French) is an asset

What We Offer

  • A daytime, permanent, and full-time position
  • A competitive salary of $55,000 and more depending on experience
  • A comprehensive benefits package
  • A schedule from Monday to Friday, with no evenings or weekends