Service Advisor

3 weeks ago


Prince Albert, Saskatchewan, Canada Westview Steering & Brake Full time
Service Advisor Job Description

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Westview Steering & Brake. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Greeting and Directing Customers: Greet customers in a friendly and professional manner, directing them to available mechanics and ensuring a smooth service experience.
  • Consulting with Mechanics: Collaborate with mechanics to discuss necessary repairs and potential alternatives to expensive repairs, providing customers with informed and transparent advice.
  • Sales and Service: Utilize your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers, ensuring they receive the best possible solution for their vehicle.
  • Customer Communication: Answer customer questions about service outcomes, scheduling, and booking appointments, vehicle drop-off, and vehicle pick-up, providing clear and concise information.
  • Workflow Management: Manage and oversee the dealership's workflow and schedule, ensuring efficient and effective service delivery.
  • Customer Relationship Building: Foster positive customer relationships to ensure repeat business and drive customer loyalty.
  • Payment Processing: Ensure all details on services rendered and costs are communicated to customers and process their payments accurately and efficiently.
  • Parts Ordering and Liaising: Liaise with service technicians about parts ordering and ensure parts are available when needed, minimizing delays and ensuring seamless service delivery.

Requirements:

  • Cheerful, self-motivated, and kind individual who enjoys learning and problem-solving.
  • A valid driver's license.
  • Ability to operate a manual transmission vehicle is an asset, but we are willing to teach the right candidate.

Why Join Our Team?

At Westview Steering & Brake, we offer a clean and friendly work environment, a competitive salary, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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