Service Advisor
4 weeks ago
We are seeking a highly motivated and customer-focused Service Advisor to join our team at Westview Steering & Brake. As a Service Advisor, you will play a key role in providing exceptional customer service, ensuring a smooth and efficient repair process, and promoting our products and services.
Key Responsibilities:
- Greet customers and direct them to available mechanics, ensuring a warm and welcoming experience.
- Consult with mechanics to determine necessary repairs and provide customers with detailed information about service options and costs.
- Utilize your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answer customer questions about service outcomes, scheduling, and booking appointments, vehicle drop-off, and vehicle pick-up.
- Provide customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Manage and oversee the dealership's workflow and schedule, ensuring efficient use of resources.
- Communicate with customers to advise them about service changes or car pick-up times, maintaining positive relationships and ensuring repeat business.
- Ensure all details on services rendered and costs are clearly communicated to customers and process their payments accurately.
- Liaise with service technicians to ensure parts are ordered and available when needed, maintaining a smooth and efficient repair process.
Requirements:
- Cheerful, self-motivated, and kind, with a passion for learning and problem-solving.
- A valid driver's license and ability to operate a manual transmission vehicle (asset but not required).
What We Offer:
- A clean and friendly work environment, with a focus on customer satisfaction.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
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