Service Advisor

4 weeks ago


Prince Albert, Saskatchewan, Canada Westview Steering & Brake Full time
Job Summary:

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Westview Steering & Brake. As a Service Advisor, you will play a key role in providing exceptional customer service, ensuring a smooth and efficient repair process, and promoting our products and services.

Key Responsibilities:
  • Greet customers and direct them to available mechanics, ensuring a warm and welcoming experience.
  • Consult with mechanics to determine necessary repairs and provide customers with detailed information about service options and costs.
  • Utilize your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
  • Answer customer questions about service outcomes, scheduling, and booking appointments, vehicle drop-off, and vehicle pick-up.
  • Provide customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
  • Manage and oversee the dealership's workflow and schedule, ensuring efficient use of resources.
  • Communicate with customers to advise them about service changes or car pick-up times, maintaining positive relationships and ensuring repeat business.
  • Ensure all details on services rendered and costs are clearly communicated to customers and process their payments accurately.
  • Liaise with service technicians to ensure parts are ordered and available when needed, maintaining a smooth and efficient repair process.

Requirements:
  • Cheerful, self-motivated, and kind, with a passion for learning and problem-solving.
  • A valid driver's license and ability to operate a manual transmission vehicle (asset but not required).

What We Offer:
  • A clean and friendly work environment, with a focus on customer satisfaction.
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.

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