Service Advisor

2 days ago

Prince Albert, Saskatchewan, Canada Westview Steering & Brake Full time
Service Advisor Job Description

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Westview Steering & Brake. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Greeting and Directing Customers: Greet customers in a friendly and professional manner, directing them to available mechanics and ensuring a smooth service experience.
  • Consulting with Mechanics: Collaborate with mechanics to discuss necessary repairs and potential alternatives to expensive repairs, providing customers with informed and transparent advice.
  • Sales and Service: Utilize your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers, ensuring they receive the best possible solution for their vehicle.
  • Customer Communication: Answer customer questions about service outcomes, scheduling, and booking appointments, vehicle drop-off, and vehicle pick-up, providing clear and concise information.
  • Workflow Management: Manage and oversee the dealership's workflow and schedule, ensuring efficient and effective service delivery.
  • Customer Relationships: Foster positive customer relationships to ensure repeat business and drive customer loyalty.
  • Service Details and Payments: Ensure all details on services rendered and costs are communicated to customers, processing their payments in a timely and professional manner.
  • Parts Ordering and Liaising: Liaise with service technicians about parts ordering, ensuring parts are available when needed to maintain efficient service delivery.

Requirements:

  • Cheerful self-motivated kind and enjoys learning something new.
  • A valid driver's license.
  • Ability to operate a manual transmission vehicle is an asset but we are willing to teach you if you are the right fit.

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