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Service Advisor

1 month ago

Prince Albert, Saskatchewan, Canada Westview Steering & Brake Full time

Are you a problem solver looking for a new challenge? Do you enjoy working with people and have excellent communication skills? We are a family-owned auto repair facility in Prince Albert, SK, seeking a Service Advisor to join our team. As a Service Advisor, you will be responsible for greeting customers, directing them to available mechanics, and consulting with mechanics regarding necessary repairs. You will also use your knowledge of our products and services to sell or provide in-depth information to customers. Additionally, you will answer questions about service outcomes, schedule appointments, and manage the dealership's workflow and schedule. If you are a team player with a positive attitude and excellent communication skills, we encourage you to apply. Qualifications: Cheerful self-motivated kind and enjoys learning something new. A valid driver's license. Ability to operate a manual transmission vehicle is an asset but we are willing to teach you if you are the right fit. Responsibilities: Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. Managing and overseeing the dealership's workflow and schedule. Calling customers to advise them about service changes or car pick-up times. Maintaining positive customer relationships to ensure repeat business. Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed.