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Customer Experience Associate
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Customer Experience Associate
2 months ago
About the Role
The Toronto-Dominion Bank (Canada) is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.
Key Responsibilities
- Provide exceptional customer service and support to customers, responding to their needs and concerns in a timely and professional manner.
- Complete a range of financial transactions, including deposits, withdrawals, and bill payments, in an accurate and efficient manner.
- Assist with responding and resolving customer concerns, escalating when necessary.
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
- Support the achievement of business objectives by supporting advice goals and promoting products, advice, services, and banking capabilities.
- Understand and apply operating policies and procedures, and contribute to business objectives for Operational Excellence.
- Escalate non-standard or high-risk transactions/activities as necessary, and support and participate in process improvement opportunities.
- Ensure necessary due diligence to support the accuracy of all customer transactions/activities, and be knowledgeable of and comply with Bank Code of Conduct.
Requirements
- High School diploma and/or 1+ years of relevant experience.
- Post-Secondary or Undergraduate degree (in a related field) preferred.
- Cantonese or Mandarin language skills are considered an asset.
About Us
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, with a commitment to delivering legendary customer experiences. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
