Sales Support Coordinator

1 month ago

Greater Toronto Area, Canada Hankook Tire America Corp. Full time

Sales Operations Assistant

Hankook Tire America Corp. is a renowned global entity that has adeptly navigated the evolving landscape of the economy for over 80 years. Our commitment to quality and innovation has allowed us to expand our footprint while enhancing our esteemed reputation.

As we embrace the global marketplace, we are dedicated to technological advancements and sustainable practices, striving to become a premier tire manufacturer that ensures exceptional driving experiences for our customers.

POSITION SUMMARY:

Hankook Tire America Corp. is currently seeking a proactive and experienced Sales Operations Assistant to enhance our dynamic Inside Sales team.

The Sales Operations Assistant plays a crucial role in managing daily sales operations to ensure that customer orders are processed with precision and efficiency, collaborating closely with the Logistics Team. Key responsibilities include accurate order processing, coordinating delivery schedules with customers, informing Logistics of delivery windows, and managing back orders effectively.

This position reports directly to the Inside Sales Manager.

KEY RESPONSIBILITIES:

  • Utilize SAP for creating Sales Orders, Delivery Orders, and Shipment Notifications.
  • Provide customers with confirmations on received orders and estimated delivery times for back orders.
  • Communicate with Logistics regarding the appropriate Delivery Orders and Shipments created in SAP.
  • Coordinate with customers to establish available reception dates and times with the Logistics Team.
  • Monitor inbound shipments to ensure timely fulfillment of back orders for customers.
  • Engage daily with sales, logistics, and customers to address and resolve issues.
  • Maintain comprehensive records and files while adhering to company policies and procedures.
  • Perform additional duties as assigned by management.

QUALIFICATIONS:

  • Bachelor's degree in Business Administration or a related field.
  • 1 to 3 years of experience in Order Management, Customer Service, Sales, or a similar capacity.
  • Proficient in MS Excel, Word, and Outlook.
  • Familiarity with ERP systems, particularly SAP, is preferred.
  • Basic understanding of warehousing, distribution, and domestic transportation is essential.
  • Exceptional skills in customer support and issue resolution.
  • Strong verbal and written communication skills in English.
  • A collaborative team player with the ability to work independently.

NOTE:

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. Candidates must be eligible to work in the United States.

Hankook Tire America Corp. is committed to fostering diversity and inclusion. We are an equal opportunity employer, and qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, disability status, or any other basis protected by law.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we provide accommodation support throughout the recruitment process upon request. If you require accommodation at any stage of the recruitment process, please inform us.

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