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Client Programming Coordinator

2 months ago

Toronto, Ontario, Canada Homes First Full time
Job Title: Client Programming Coordinator

Job Summary:

Homes First Society is seeking a Client Programming Coordinator to join our team. The successful candidate will work with the Client Services team to enhance the well-being of clients by designing and implementing programs, outings, and recreational activities based on client feedback.

The Client Programming Coordinator will evaluate and monitor the effectiveness of these programs, respond to client emergencies, and ensure compliance with Homes First policies, including harm reduction strategies.

The Coordinator will also be responsible for maintaining accurate client records, managing budgets, and ensuring effective communication of program details with clients and staff.

Key Responsibilities:

  • Support clients through activities such as socialization, budgeting, activities, programming, referrals, and accessing resources.
  • Maintain accurate client records, client notes, and complete reports as required.
  • Support with overseeing budget and resources to operate client programming, outings, recreational activities, that would best serve the needs of clients.
  • Go offsite to support with the purchase of supplies for client programming.
  • Complete financial forms and keep track of receipts to ensure compliance with Homes First policies and procedures.
  • Support partnerships operating programming onsite.
  • Support with the operation and monitoring of current and ongoing programs, provide support, and evaluate program performance on a regular basis.
  • Keep data and statistics on programs, events and outings. Record attendance and involvement at activities and events of all internal and external stakeholders including staff, residents and agency partners.
  • Create communication strategies to ensure that clients and staff are informed and well-equipped regarding programs.
  • Work closely with the Client Programming Supervisor and the Client Services Department to coordinate events, obtain resources and volunteers, etc.
  • Intervene in crises, deescalate conflicts and respond to client emergencies, including overdoses and the administration of Naloxone or oxygen
  • Ensure adherence to Homes First Policy and Procedures, including Homes First's Harm Reduction Policies.
  • Ensure that all documentation is completed to agency standards

Qualifications:

  • Postsecondary education in a related field or equivalent in education and experience
  • At least 1 year experience working with people who are homeless, in social/supportive housing, underhoused and/or dealing with addictions and mental health.
  • Demonstrated experience performing case management functions and ability to effectively prioritize work in a fast-paced environment
  • Ability to complete reports and administrative forms
  • Ability to work effectively in a collaborative team environment
  • Excellent communication, organization and time management skills
  • Knowledge of relevant laws, standards and guidelines
  • Knowledge of resources and services available in the community
  • Excellent interpersonal, conflict resolution and organization skills
  • Computer literacy, including the ability to access and use a variety of information system tools to support the delivery of the project
  • Able to lift boxes up to 25 lbs.
  • Ability to work outside of regularly scheduled hours occasionally to accommodate activities such as training and events.

Working Conditions:

Working in an environment where there may be smoke is required.

Accommodation:

Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.

Covid-19 Vaccination Policy:

Please note, all candidates offered a position with Homes First from September 8, 2021 onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment.