Program Coordinator, Specialized Programs and Client Strategies

3 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled and motivated Program Coordinator to join our team in supporting the implementation, sustainment, and delivery of Practice Excellence programs and learning development. The successful candidate will play a key role in project management, data and analytics, communications, events, and research support.

Key Responsibilities
  • Support the Senior Manager through project management, data and analytics, communications, events, and research support.
  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Contribute to an inclusive work environment and champion a high-performance culture.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles.
Project Management Support
  • Support multiple work streams to ensure project milestones are reached, tracked, and reported.
  • Organize, facilitate, and document discussions across project streams and training sessions.
  • Collaborate with stakeholders across SWM businesses and support teams to align content with program objectives and deliverables.
  • Track program KPIs and dashboards for program team and executive reporting.
  • Support national, regional, business-specific training programs, events, and initiatives related to Practice Excellence programs by coordinating deliverables such as content, communications, and logistics.
Manage Workflow Processes
  • Identify, implement, and maintain process improvements to enhance efficiency and effectiveness.
  • Take initiative to propose changes when inefficiencies or issues are identified.
  • Utilize project management software (Airtable) and be the point of contact for registrations, surveys, email communications, translation, and organization.
Client Content & Event Support
  • Gather and organize feedback from various teams to ensure content meets program objectives.
  • Liaise between internal and external stakeholders to support the ongoing development and launch of client content and events related to Total Wealth strategy.
  • Support and assist with contracts, payments, and vendor deliverables.
  • Support the development of marketing, communications, training, sales collateral, and materials in English and French.
Communications & Research Support
  • Support the development of project status dashboards and presentations for executive, business head, and other business updates.
  • Track program KPIs and dashboards for program team and executive reporting.
  • Research, compile, and provide insights on industry and competitive developments.
  • Review, consolidate, and recommend sponsorship opportunities to support and amplify the Practice Excellence objectives.
Dimensions
  • Cultivate and maintain strong working relationships with internal/external stakeholders.
  • Demonstrate leadership abilities and collaborate effectively with various partners.
  • Ability to identify gaps and develop appropriate solutions.
  • Results and customer-focused, proactive, and self-driven with ability to exercise independent judgment.
  • Ability to lead and manage virtual workgroups.
  • Excellent written and verbal communication skills; attention to accuracy.
  • Proficient in Windows 10 applications (OneNote, MS Teams).
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
  • Knowledge of Airtable preferred.
Education / Experience / Other Information
  • Bachelor's degree or post-secondary diploma.
  • Experience in financial services an asset.
  • Strong analytical problem-solving skills with sound business judgment.
  • Bilingual in French considered an asset.
  • Work location: Anywhere in Canada.

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