Program Coordinator

4 weeks ago

Toronto, Ontario, Canada Bayshore HealthCare Full time

Job Title: Program Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Program Coordinator to join our Payor Solutions team at Bayshore HealthCare. As a Program Coordinator, you will provide administrative support to our team, ensuring the smooth operation of our programs and services.

Key Responsibilities:

  • Act as a central resource liaison for program stakeholders, including clients, patient support programs, plan members, and pharmacies.
  • Proactively offer assistance to plan members and advocate on their behalf.
  • Provide updates to stakeholders as requested and required.
  • Perform data-entry, answer inbound calls, make outbound calls, manage program email inboxes, and fax software, general administrative functions.
  • Triage program referrals, emails, communications, and tasks to program staff once entered into the CRM.
  • Provide other ongoing administrative help and support to the Program Manager, Payor Solutions as needed.
  • Acquire data from primary or secondary data sources and maintain databases/CRM systems.
  • Participate in data integrity/file cleanup projects as required.
  • Perform additional duties, including reconciliation of billing data, data entry, filing, obtaining, and organizing supporting documentation, including preparation of reports, spreadsheets, and dashboards as needed; ensuring monthly timelines and targets are met.
  • Ensure deadlines are met for all reporting and service commitments.
  • Assist with training and mentoring of new staff.
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
  • Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
  • Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
  • Participate in ongoing internal and/or external continuing education activities.
  • Complete other tasks as requested.

Qualifications:

  • Bilingualism in English and French is considered an asset.
  • Experience in the insurance, healthcare, or pharmaceutical industry is an asset.
  • Experience working with insurance data is an asset.
  • Strong customer service, communication, problem-solving skills required.
  • Exceptional interpersonal skills and ability to work independently and as part of a team.
  • Organized with a high attention to detail.
  • Excellent verbal and written skills in English.
  • Ability to work in a high-paced environment.
  • Ability to adapt to change quickly.
  • Expert knowledge of Microsoft Office (Excel, Word, Outlook).
  • Post-secondary education or equivalent.
  • At least one year of recent experience in insurance or pharmaceutical customer service-related role.
  • At least one year of recent experience in an administrative role.

About Bayshore HealthCare:

Bayshore HealthCare is committed to a high-quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu, etc. Please speak with the recruiter for Provincial and/or position-specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

At Bayshore HealthCare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with, and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources, and policies that support each individual's purpose, potential, and wellbeing.

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

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