Customer Experience Associate

1 week ago


Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide personalized customer service and support to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process a range of financial transactions, including deposits, withdrawals, and bill payments, ensuring accuracy and efficiency.
  • Assist with responding to and resolving customer concerns, escalating issues as necessary.
  • Identify customer needs and determine solutions to customer problems, opening new accounts and products as required.
  • Support the achievement of business objectives by contributing to the development and implementation of sales strategies and initiatives.
  • Participate in process improvement opportunities, identifying areas for enhancement and implementing changes to improve efficiency and effectiveness.
  • Ensure compliance with Bank policies and procedures, maintaining the highest standards of integrity and professionalism.

Requirements:

  • High school diploma and/or equivalent experience.
  • 1+ years of relevant experience in a customer-facing role.
  • Post-secondary or undergraduate degree in a related field (e.g., business, finance, marketing) preferred.
  • Cantonese language skills considered an asset.

About Us:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are committed to being a leader in customer experience, innovating to enhance the customer experience and build capabilities to shape the future of banking.

Total Rewards Package:

We offer a comprehensive Total Rewards package, including a base salary, variable compensation, and a range of benefits, including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development:

We are committed to providing the support our colleagues need to thrive both at work and at home. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process:

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.



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