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Client Relations Specialist

2 months ago

Toronto, Ontario, Canada the Ladders Full time
Job Description

The Client Relations Advisor/Consultant will have overall accountability for the client relations of the Out of Quebec Disability Management Department and reports to the Director Disability benefits. This role has a significant impact on the department's success and requires a strong understanding of client needs and expectations.

Key Responsibilities
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Provide exceptional customer service and support to clients, addressing any concerns or issues in a timely and professional manner.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination with clients.
  • Identify opportunities to improve client satisfaction and develop strategies to address any areas for improvement.
  • Stay up-to-date on industry trends and best practices to ensure the department remains competitive and effective.
Requirements
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders.
  • Excellent customer service skills, with a focus on providing exceptional support and resolving issues in a timely manner.
  • Ability to work independently and as part of a team, with a strong attention to detail and organizational skills.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and develop strategies to address them.