Optical Professional

2 weeks ago

Edmonton, Alberta, Canada EssilorLuxottica Full time

Job Summary:

EssilorLuxottica is seeking a skilled Optical Professional to join our team in Edmonton, AB. As a Licensed Optician, you will play a critical role in delivering exceptional customer service and ensuring the highest quality eyewear products.

Key Responsibilities:

  • Welcome and engage with customers, setting clear expectations and providing personalized service.
  • Custom fit glasses and precisely place prescriptions in lenses, demonstrating expertise in optical acumen.
  • Act as a leader in optical knowledge, assisting team members with complex product needs and prescriptions.
  • Accurately take and record measurements, adjust and fit eyewear with attention to detail, ensuring finished products meet standards and customer needs.
  • Utilize technology effectively, leveraging product knowledge and tools to provide exceptional customer experiences.
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
  • Manage time and prioritize tasks efficiently, achieving exceptional results on brand key performance indicators (KPIs) and competencies.
  • Maintain a clean and organized store environment, adhering to company policies and procedures.
  • Stay up-to-date with industry trends and developments, embracing new technology and change.

Requirements:

  • High School graduate or equivalent.
  • State licensure as an Optician.
  • Optical dispensing experience.
  • Strong customer service skills, including communication, listening, and teamwork.
  • Knowledge of current store merchandise and fashion trends.
  • Basic math skills and familiarity with POS, computers, and calculators.
  • Ability to use and carry an iPad/tablet for sales and customer interactions.

Preferred Qualifications:

  • Previous customer service and retail experience.

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