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Optical Professional

2 months ago

Edmonton, Alberta, Canada EssilorLuxottica Full time

Job Summary

We are seeking a skilled Licensed Optician to join our team at LensCrafters in Edmonton, AB. As a Licensed Optician, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and vision care.

Key Responsibilities

• Welcome and serve customers with a high level of professionalism and courtesy
• Custom fit glasses and precisely place prescriptions in lenses
• Act as a leader in optical acumen and provide expert advice on eyewear and vision care
• Take and record measurements, accurately adjust/fit eyewear with attention to detail, and ensure finished eyewear meets standards and customer needs
• Assist team members with complex product needs and prescriptions
• Accurately and thoroughly use technology despite time pressure and customer volume, and possess exceptional product knowledge and use of appropriate tools
• Proactively explore root causes of issues, think forward, and ensure customers are satisfied and expectations are exceeded, and provide solutions-driven service
• Ability to multitask, prioritize, and manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs and competencies
• Take pride in store appearance, help to keep the store clean, attractive, and organized
• Inform management of safety opportunities and demonstrate safe work practices
• Be resourceful, self-motivated, and have a desire for continual learning, improvement, and results
• Adhere to company policies and procedures, including discounts, promotions, and inventory management

Requirements

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener, and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use and carry an iPad/tablet
• Familiarity with POS, computers, and calculators
• Embrace new technology and change

Preferred Qualifications

• Previous customer service and retail experience