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Edmonton, Alberta, Canada EssilorLuxottica Full timeJob SummaryThe Team Lead is responsible for creating exceptional value in the lives of customers and patients by delivering exceptional customer service. This role ensures customers and patients are always delighted and assists in the achievement of store success by managing key optical and lab processes and systems to exceptional results.Main...
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Optical Team Lead
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Optical Sales Professional
2 months ago
We are seeking a highly skilled and customer-focused Licensed Optician to join our team at Pearle Vision in Edmonton, AB. As a key member of our optical team, you will be responsible for delivering exceptional customer experiences, fostering customer retention, and promoting outstanding associate and doctor satisfaction.
Key Responsibilities- Drive Profitable Store Sales
- Develop a retail selling culture by practicing NECE and using effective retail sales skills.
- Develop Professional Business Relationships
- Build strong relationships with other associates and doctors to drive business growth and customer satisfaction.
- Fulfill Ophthalmic Eyeglass Prescriptions
- Evaluate prescriptions in conjunction with customer visual requirements.
- Recommend specific lenses, lens coatings, and frames to suit customer needs.
- Assist customers in selecting frames and coordinating frames with optical measurements and prescription.
- Conduct measurements of bridge and eyesize, temple length, vertex distance, pupilary distance, and optical centers using appropriate tools.
- Troubleshoot vision issues confidently and bring to resolution for customer satisfaction.
- Aid in training new associates to understand frame and lens selection.
- Ensure Effective Merchandising and Presentation
- Ensure each store is effectively merchandised and presented according to Planogram and other Company standards.
- Maximize Managed Vision Care Relationships and Sales Opportunities
- Develop and maintain strong relationships with Managed Vision Care providers to drive sales and customer satisfaction.
- Assist with Marketing Programs
- Assist with the timely implementation of approved Marketing programs by executing marketing programs and initiatives, and company standards for signage and promotions.
- High School Diploma or Equivalent
- State Licensure or Certification
- Experience in Retail or Customer Service
- Ability to Sell and Meet Sales Results
- Ability to Present and Implement Decisive Solutions
- Ability to Provide Enthusiastic and Concise Communication
- Success in Store Merchandising and Attention to Detail
- Ability to Manage Priorities and Adapt to Change
- Bachelor Degree or Equivalent Experience
- 3+ Years of Experience
- Experience with Personal Computers
We offer a competitive compensation package, including a first-class total rewards package, which includes health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.