Operations Administrative Specialist

3 weeks ago


Dorval, Quebec, Canada Marriott International Full time

Job Overview:

Reporting directly to the Guest Services Director, the Operations Administrative Specialist will assist department leaders and the team in the execution and utilization of administrative and operational tools, processes, and practices to ensure the effectiveness and efficiency of daily operations. This role serves as a vital liaison within the organization.

Key Responsibilities:

· Develop and enhance processes and tools for monitoring daily hotel operations to ensure optimal efficiency.

· Collaborate with leadership on all operational protocols.

· Utilize Qpower and other systems to aid the team in improving departmental performance metrics.

· Contribute to the formulation and revision of operational policies and procedures.

· Advocate for the BLT program and assist in delivering BLT training sessions for new hires and management.

· Oversee software applications for requests such as account access and summarize group needs for restaurant and banquet services, while managing supply purchases using the P-Card.

· Ensure timely orders for work cell phones and office supplies, and facilitate badge creation.

· Attend operational meetings to document discussions and decisions.

· Support the guest services team by managing daily administrative tasks, including:

- Coordinating guest satisfaction survey results and feedback.

- Inputting customer feedback into GXP.

- Monitoring gift shop inventory and ensuring proper item placement.

- Coordinating schedules with the culinary team.

- Assisting the guest services team with printing group summaries.

- Executing purchases with the PCARD.

· Manage gift shop inventory and assist in item displays.

· Coordinate invoice payments across departments and create micro-reports for restaurant, café, and room service, including reviewing purchase orders.

· Assist the restaurant and banquet teams with recurring purchase orders, menu updates, and inventory monitoring.

· Support the kitchen team by maintaining requisition sheets and updating product pricing from suppliers.

· Standardize purchasing processes across departments to enhance efficiency.

· Ensure compliance with training on software applications and resources.

· Collaborate with department heads to foster excellent internal customer service and coordination.

· Perform additional administrative duties or special projects as needed.

Qualifications:

· Ability to maintain professional relationships across all departments.

· Effective communication skills, utilizing clear and professional language.

· High adaptability and capability to manage multiple priorities in a dynamic environment.

· Strong attention to detail.

· Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

· Uphold the highest standards of integrity and transparency.

· Excellent interpersonal skills for collaboration with multifunctional teams.

· Experience in the hospitality sector is advantageous.

Education and Experience:

· High school diploma or GED with 2-3 years of experience in hotel operations or a related field; or

· A four-year degree from an accredited institution in Hotel Management, Hospitality, Business Administration, or a related discipline, with at least 1 year of experience in food and beverage, culinary, event management, or a similar area.

We seek individuals with outstanding interpersonal, organizational, and communication skills who can thrive in a fast-paced environment, are proactive, creative, and enjoy teamwork.

Marriott International is committed to fostering a diverse workforce and maintaining an inclusive, people-first culture. We uphold non-discrimination on any protected basis.



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