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Cyber Operations Specialist
2 months ago
We are seeking a highly skilled Cyber Operations Specialist to join our team at Air Canada. As a key member of our Cyber Security team, you will play a critical role in protecting our data and systems, ensuring the safe and secure travel experience for our customers.
Key Responsibilities- Identity and Access Management (IAM): Monitor, support, and mature Identity across Air Canada's customer, enterprise, OT, and cloud systems, with a primary focus on customer.
- IAM Practice and Processes: Continuously improve Air Canada's IAM practice and processes, ensuring alignment with industry best practices and regulatory requirements.
- Cyber Security Systems: Participate in the management and evolution of EIAM infrastructure, including Active Directory, Azure Entra ID, LDAP, local server accounts, MFA, Single Sign On, and SSPR.
- Risk Management: Lead efforts to reduce and mitigate Air Canada IAM risks and manage and mitigate audit findings.
- Documentation and Compliance: Create, support, and maintain IAM documentation, including IAM processes, Standard Operating Procedures, Directives, and Policies, ensuring compliance with Air Canada IAM policy and procedures.
- Service-Level Metrics: Develop, manage, measure, and report on key service-level metrics showcasing the effectiveness of Air Canada's Identity and Access Management practice.
- Process Improvement: Define and maintain methods and techniques to improve IAM operational processes, ensuring efficiency and effectiveness.
- Team Leadership: Develop and communicate IAM objectives, inspire, motivate, and train team members to follow and achieve organizational IAM standards.
- Education and Experience: Relevant university degree/technical certification(s), and/or experience commensurate to the role, with 8-10 years of IT technology, operations, and people leadership experience in an enterprise environment.
- Technical Skills: Proficiency and experience in large-scale customer identity initiatives, integrating applications with an Identity Provider, and programming, scripting, and automation tools such as Java, JavaScript, C#,.NET, PowerShell, and Python.
- Soft Skills: Strong interpersonal skills, ability to effectively present information to technical and non-technical stakeholders, and demonstrated experience in Incident/Major Incident, ITIL process concepts and execution.
- Certifications: CISSP / CISA or equivalent certification.
- Experience: PAM, IGA, SSO, MFA, and user lifecycle experience, working knowledge of provisioning protocols, such as SCIM, and familiarity with relevant governance regulations.
- Eligibility: Candidates must be eligible to work in the country of interest, at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Based on equal qualifications, preference will be given to bilingual candidates.
